Effective Date: 01/16/2025
Thank you for shopping at YogaFlowWear. We value your satisfaction and are committed to ensuring a positive shopping experience. This Return and Refund Policy explains the terms under which returns, exchanges, and refunds are handled. By making a purchase on our site, you agree to this policy.
1. Eligibility for Returns and Exchanges
1.1 Quality Issues
If your item arrives with a quality issue (e.g., manufacturing defects, damage during shipping), you may request a return or exchange within 7 days of receiving the product.
To be eligible:
- The product must be unused and in its original packaging.
- You must provide proof of purchase and detailed evidence of the defect (e.g., photos or videos).
1.2 Change of Mind
We do not accept returns or exchanges for reasons such as change of mind or ordering the wrong item. Please double-check your order before finalizing your purchase.
2. Process for Returns and Exchanges
2.1 How to Initiate a Return or Exchange
To initiate a return or exchange:
- Contact us at [email protected] within 7 days of receiving the item.
- Provide your order number, details of the issue, and any supporting evidence (e.g., photos).
- Our team will review your request and provide you with further instructions, including a return shipping address if applicable.
2.2 Return Shipping
- For items with quality issues, we will cover the cost of return shipping.
- For all other eligible returns, the customer is responsible for return shipping costs.
3. Refund Policy
3.1 When Refunds Apply
Refunds are applicable in the following cases:
- The returned item is received and inspected by our team, confirming the quality issue.
- The product you ordered is out of stock, and no suitable replacement is available.
3.2 Refund Method
Refunds will be issued to your original payment method within 7-14 business days after the returned item is received and approved.
3.3 Non-Refundable Items
- Items marked as final sale.
- Gift cards or promotional items.
4. Exclusions
We do not accept returns or exchanges in the following cases:
- Items that have been used, altered, or washed.
- Items without original packaging and tags.
- Requests made after the 7-day return window.
5. Damaged or Lost During Return Shipping
We are not responsible for items that are lost or damaged during return shipping. To ensure your return arrives safely, we recommend using a trackable shipping service and purchasing shipping insurance.
6. Contact Us
If you have any questions about this policy or need assistance with a return or refund, please contact us at:
Email: [email protected]